FAQ
Where is your office located?
What are your office hours?
Friday 9:00 a.m. – 12:00 p.m.
Every other Saturday from 9:00 a.m. – 12:00 p.m.
What is a free initial consultation?
Feeling connected to the right counselor is vital. We will meet for 30 minutes during the free initial consultation to make sure that we are a good match.
Therapy consultation can also be done via a phone call or telehealth. The choice is yours.
What is the best way to contact you?
Phone calls: If we are not available to answer right away, we will contact you at the first opportunity. If after hours, please leave a voice mail, and we will get back to you on the next business day.
If you leave a message on a Friday or weekend, we will get back to you on Monday.
Emails and text messages: Confidentiality is a must! Emails and texts are not secure communications methods, so please use these methods only to schedule or confirm appointments.
If you send a message/email on Friday or the weekend, we will get back to you on Monday.
Emergencies: If you have an emergency, please call 911 or go to the nearest emergency room.
The suicide hotline number is 1-800-273-8255. The Bexar County Mental Health Unit number is 210-335-0888.
What is your cancellation policy?
Please contact us as soon as possible via phone or email to cancel, reschedule, or delay meeting appointments. If you send a text or voicemail, we will confirm that we received it.
If you do not receive a confirmation, then you’ll know it wasn’t received.
If you must cancel or reschedule, please allow 24 hours before your appointment time. If you do not cancel at least 24 hours before the scheduled time, a $40 cancellation fee will be assessed to the credit card on file.
Do you do online video therapy (telehealth)?
Can our sessions alternate between meeting in person and using online video therapy?
Do you do home visits?
Do you take insurance?
What forms of payment do you accept?
We accept cash, checks, and major credit cards. However, there is a 2% fee when using credit cards.
What are your fees?
$120 for a couples session.
Therapy Questions
How long does a session last?
What should I expect during my first session?
The first session’s primary goal is for you to know that you made the right choice, and you are not alone. By asking for help, you have already accomplished a significant step toward your goal.
A majority of the paperwork will be sent in advance. Our intake process is paperless for your convenience.
What age groups do you work with?
By having a choice of therapists, we can work with ages from 4 to 90. We have experience in trauma, anxiety, depression, guilt, PTSD, foster care, LBGQT, and academic stressors.
We work with individuals, couples, and families.
How long do I have to go to therapy?
Each person’s goals and needs are unique, so there is no set answer.
In the beginning, we are likely to meet weekly for about four weeks.
As you progress, adjustments will be made. We can address this at any time during therapy.
How long will it take to start to feel better?
After the initial visit, you will have a clear picture of what to expect. As the sessions continue, you’ll not only feel better, but also understand why these changes are happening.
The best feeling will be knowing that you deserve it!
If I see you individually, can my spouse/partner join us?
Do I need to bring my own tissues?
How do I set up a consultation or make an appointment?
The best method is to click on our link. You can also text or email. If we are in session, we will reply at the first opportunity. A phone call is also a good method of contact.
When leaving a message, please leave the best time to reach you. Due to confidentiality, do not leave any details about the concerns you want to bring to our session.